Every order covered
Buyer Protection
Protected payments, verified delivery, refunds, and dispute resolution. Shop with confidence.
Protected payments
We hold your payment until your order is complete, and only then settle with the seller. Funds clear 30 days after delivery so issues can be resolved first.
Clear delivery times
Each product shows its delivery time, set by the seller. Every seller is approved by our team and rated by real buyers.
Refunds & dispute resolution
If an item is wrong, invalid or never delivered, open a dispute within 24 hours and our team helps you get a refund or replacement.
Support that has your back
Reach the seller directly through chat, or escalate to PenguStore support if you can't resolve it together.
How it works
- 1Pay securely. We hold your payment until your order clears, and settle with the seller afterwards.
- 2Receive your item. Digital goods are delivered after payment, at the delivery time the seller states.
- 3Confirm it's right. If anything is wrong, open a dispute within 24 hours.
- 4Seller gets paid. We settle with the seller 30 days after delivery, once everything checks out.
What protection covers (and what it does not)
Protection covers non-delivery and items that are materially not as described, when you open a dispute within 24 hours of the expected delivery time. If the seller cannot resolve it, you get a full refund.
It does not cover a change of mind after delivery, anything arranged off-platform, or action taken after delivery by the third-party platform, publisher or issuer of a product, such as suspension, recovery or reversal.
PenguStore is the seller of record on every order; complying with the terms of a third-party platform or publisher is the responsibility of the buyer and seller. See our Terms.