Privacy Policy

The data controller for this website is Pengutech FZC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates (licence 4309874.01), trading as PenguStore. Contact: info@pengustore.com.

PenguStore is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace at www.pengustore.com and use our services.

By using PenguStore, you agree to the collection and use of information in accordance with this policy.

Account information: When you register, we collect your name, email address, and password (stored in hashed form).

Transaction data: Purchase history, order details, payment method type (we do not store full card numbers), and delivery records.

Usage data: Pages visited, search queries, referral codes, browser type, IP address, and session duration.

Communications: Messages sent through our platform between buyers and sellers.

Connected accounts: If you connect Discord, we receive your Discord user ID, username and avatar, and whether you are a member or booster of our Discord server, and we keep an access token to re-check that status. We use this only to apply the booster discount. You can disconnect at any time in your account settings, which deletes this data and revokes our access.

We use the data we collect to:

• Process transactions and deliver digital goods
• Authenticate your account and prevent fraud
• Send order confirmations and support communications
• Improve our platform, products, and services
• Comply with legal obligations
• Resolve disputes between buyers and sellers

We do not sell your personal data. We may share data with:

• Sellers: Your delivery details (e.g. a platform username) necessary to fulfil your order
• Payment processing: NowPayments, solely to process your transaction
• Email delivery: Resend, to send order confirmations, deliveries and account emails
• Fraud screening: proxycheck.io, which checks the IP address used at checkout for proxies and VPNs
• Staff notifications: Discord, where order details (name, email, IP address and items) are posted to our private staff channel
• Analytics: Google Analytics, to understand how the site is used
• Legal authorities: When required by law or to protect against fraud

We use cookies and similar tracking technologies to maintain your session, remember preferences, and track referral codes. You can control cookie behaviour through your browser settings. Disabling cookies may affect some platform functionality.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting our support team. Some data may be retained for legal and fraud-prevention purposes.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us via our support channels.

We implement industry-standard security measures including TLS encryption, hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of PenguStore after changes constitutes acceptance of the revised policy.